Sloth Lee for
Small-business communities.
Customer support, internal coordination, and brand presence — without three tools.
Small businesses run their customers, their team, and their public presence inside Discord more often than they admit. Sloth Lee gives that pattern proper tools — without making you hire a dedicated community manager to run the bot.
What this audience tends to struggle with
- Customer questions getting lost in #general or #help threads when staff isn't watching.
- No ticket-management surface — 'open a ticket' usually means a thread that gets forgotten.
- Support staff spending 30% of their day on copy-paste replies for FAQs.
- Brand presence: bot that injects ads, premium walls that look unprofessional to your customers.
The toolkit, framed for small-business communities
Support inbox
Member DMs to the bot turn into staff-side threads with full context. Categorise (refund, technical, sales) and route. SLA tracking optional.
Ticket system
Member-initiated tickets via /ticket or a configured button. Auto-categorise. Auto-assign by category. Internal notes invisible to the member.
Snippets
Mods type !faq.shipping or !faq.refund-policy and get the canonical reply. Edit one place, deployed across every channel.
AutoMod for spam / scams
Phishing detector blocks the 'click here for free product key' DMs that target customer support channels. Doesn't fire on legitimate FAQ posts.
No promo messages
Sloth Lee never injects ads, promos, or 'powered by' messages into your channels. Free tier or paid — your brand stays clean.
A 5-step setup
1. Set up the support inbox
Dashboard → Support inbox → enable. Pick the staff channel. Customers DM the bot, your team replies in-thread.
2. Configure ticket categories
Sales, support, refund, technical. Each has a routing role and an internal SLA. Auto-close after 14 days of inactivity.
3. Build your snippet library
Common FAQs as snippets. !faq.shipping, !faq.returns, !faq.business-hours. Mods type three keystrokes instead of pasting from a Notion page.
4. Lock down phishing
AutoMod sensitivity 'high' for #support and #help. Phishing detector + URL whitelist of your own domains.
5. Audit log to a private channel
Every moderation action visible to your founders. When a customer disputes a moderation call, you have the receipt.
Small businesses on Discord are doing real work. The bot should disappear into the workflow — visible enough that the team trusts it, quiet enough that your customers can't tell which messages are from a human and which from a tool.